FREE SHIPPING & RETURNS ON ALL ORDERS OVER 300$

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Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (EST)
Scheduled break: 12:30 PM – 1:30 PM (EST)

Call us at 1-888-5-RUDSAK or reach out via live chat by clicking the “Help” button on our website.
Email us at service@rudsak.com — we aim to respond within 3–5 business days.

Please note:
Sending multiple emails about the same issue may delay our response. Each new message pushes your request to the back of the queue. We truly appreciate your patience and understanding as we work to support every customer as efficiently as possible.

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Returns & Exchanges

Track and manage your order. Here you can track or view your order.

Learn more

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Order Modification/ Cancelation

We can’t cancel or modify orders once confirmed but we have options for you.

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Warranty & Repairs

Need a replacement item, or a repair?We’ll help

Make your request

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Didn’t find your answer yet? Try our FAQ. Learn how to care and clean your product, which parkas are the warmest and which RUDSAK store is nearest. It’s all here.

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Chat with us

Chat is here to help 24/7

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Email us

Didn’t find your answer in our FAQ?

Send a email

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Call us

Call us 1-888-578-3725
Monday to Friday 9:00m -5:00pm (EST)

Email us

Please fill in the below form with your details in order for us to serve you better. As we are currently experiencing unprecedented demand and customer service we will do our best to answer as soon as we can. We appreciate your understanding and patience. During opening hours, you may also call or reach us via our online chat.