Holidays Returns & Exchanges
updated: November 9th, 2021
ONLINE ORDER EXCHANGE POLICY
Christmas gift didn't fit? We've got your back! Online purchases bought between December 1st and December 31th (inclusively), may be exchanged until January 15th, 2022, free of charge.
For a complete description of our returns and exchange service, please see here.
Final Sale items may be exchanged based on availability.
REFUNDS FOR ONLINE ORDERS
Our refund policy remains unchanged. You have 15 days after the delivery date of your order to request a refund. However, for items with a purchase date in December 2021 but a refund requested outside the two weeks after delivery date, we provide online credit until January 15th 2022. Make sure your return request is made the latest January 15th, 2022 to be eligible for an online credit (final sale excluded).
STORE PURCHASE EXCHANGE POLICY
Items purchased in our stores between December 1st, 2021 and December 31th, 2021 can be exchanged until January 15th, 2022 (included). No refunds, we provide store credit only. No store credit or exchanges for items marked Final Sale.
Please contact the Customer Service team on +1 888 5 RUDSAK or via firstname.lastname@example.org with your questions and a member of our team will be happy to assist you. Due to the high volume of requests our response time is longer than usual. We will respond to emails within 2 business days.
FED EX SERVICE
All orders on a standard service in the USA are delivered by Fed Ex.
Please note that there will be no deliveries on:
Black Friday, November 26th, 2021
Christmas Day, December 25th, 2021
Saturday, January 1st, 2022
During holiday season, orders should be delivered within maximum 10 business days, delivered Monday to Sunday between 9 A.M. and 8 P.M. Delivery to remote areas may take longer. We recommend ordering in advance to provide for any unforeseen delays and to ensure delivery on time.
For Christmas gifting, we strongly recommend ordering prior to December 11th for orders with a shipping address in the West Coast, and prior to December 13th for orders with a shipping address in the East coast so that your package may arrive in time for Christmas Day. Please note, there are no deliveries at Christmas Day.
We ship from Canada. We do everything to meet the above stated shipping delays, but we cannot be held responsible for any unforeseen delays at customs.
GIFTING ONLINE ORDERS
Please note, we do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.
GIFT WRAPPING IN OUR STORES
Gift receipts as well as gift boxes are available in stores.
PRICE ADJUSTMENT POLICY HOLIDAY SALES
At all times, we allow price adjustments for up to 7 days following the order date in the event of a subsequent mark down.
For store-purchased items, please visit the store with your receipt and our store associates will provide you with a store credit (which may only be used in US stores). Items marked Final Sale are excluded.
For online orders, please direct your request with order number and a scan of the invoice to our Customer Service team via email@example.com. We will provide you with a promo code that may be applied to future orders (online only). Items marked Final Sale are excluded.