FAQ - Shipping
Will I receive a tracking number?
Yes. Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and tracking link. Please note that tracking may take up to 48 hours to update after the label is created. This means the package is awaiting its first scan by the carrier.
During this time, your tracking may display “Ready,” “Label Created” or “Shipment Information Received.” As your order ships from Canada, tracking may remain on one of these statuses for up to 2 additional business days while your shipment clears customs.
When will my order ship?
Orders require a processing period of 5–7 business days before shipment, while your order is prepared and verified. During our busiest periods and the holiday season, please allow the full 5–7 business days.
What are the shipping options?
U.S. orders are delivered through our trusted delivery network, with carriers assigned based on your delivery region. Estimated delivery after shipment:
- 2–4 business days for most regions
- 5–7 business days for Western regions
- 1–2 additional business days for remote or rural areas
Delivery timelines are estimates and may vary during high-volume periods or due to weather. Please note that customs clearance timelines are outside of our control.
Do I need to sign for my order?
For orders of $300 or more, a Direct Signature is required upon delivery. If no one is available, a notice will be left at your door and the package will be held at a nearby location for pickup.
For orders under $300, no signature is required and the package may be left at the delivery address provided.
Can I cancel or modify my order, or change my shipping address?
Once an order has been placed, RUDSAK is unable to cancel or modify it, including the shipping address. We kindly ask that you review your order and shipping address carefully at checkout.
Once your order has shipped, you may be able to request an address change through your carrier tracking link. Address changes are subject to carrier approval, and the carrier cannot guarantee that the change will be completed.
Do you ship to Europe or other continents?
Yes. RUDSAK ships to many international destinations through our global e-commerce partner, Global-e. Select your shipping country from the country selector on our website to view prices in your local currency, along with shipping options, delivery times, and any applicable duties or taxes at checkout.
How much do you charge for shipping?
We offer complimentary shipping on all orders of $500 and over. For orders under $500, a shipping fee of $9.95 plus applicable taxes applies. Return shipping is also complimentary when you use our Returns Center.
I’ve received a damaged piece. What do I do?
We sincerely apologize that your order did not arrive in perfect condition. Please contact us at customerservice@rudsak.com with your order number and photos of the piece and its packaging. Our team will review your request and follow up with next steps.
I haven’t received my shipment. Can you help?
We recommend first reviewing your tracking link, confirming your shipping address, and checking with neighbors or building management. Please note that orders shipped to an incorrect address provided at checkout cannot be redirected by RUDSAK.
If you still need assistance, please contact customerservice@rudsak.com with your order number and a brief description of the situation.
My package appears to be lost in transit. What happens next?
Please contact customerservice@rudsak.com with your order number. The first step is an investigation request (trace) with the carrier, which may take up to 14 days depending on the carrier. Once complete, the carrier will notify us whether a claim can be opened.
The investigation must be completed before any claim can be approved. This timeline is managed by the carrier and is outside of RUDSAK’s control. We will keep you informed at each step.
Will I be refunded for return shipping fees if I pay for my own shipping method?
To qualify for complimentary return shipping, you must use the RUDSAK Returns Center. Returns shipped without using the Returns Center will not be reimbursed.