Orders & Shipping

RUDSAK orders are shipped from Canada. We're a proud Canadian brand based in Montreal, since 1994.

Once your order has been placed, it will be added to your RUDSAK account under My Order Status. If you placed an order using a Guest account, you will receive the details of your order by e-mail. All orders are shipped via FedEx:

US SHIPPING

FedEx Express:

- Please be informed that for orders totaling less than $100.00, a shipping fee of $7.95 + tax will be applied.
- Please allow 7 days for your FedEx tracker to start moving. Delivery takes 2-4 days after the order has been processed at customs.  Please understand, we try to get your order to you as fast as possible but we don't have influence over potential delays at customs.
- We require the customer's signature for delivery.
- If there is nobody home at the time of delivery, a notice will be left at your door and the package will be sent to a nearby location where you can pick it up at your convenience.
- To check on the status of a shipment, please enter your tracking number on the FedEx website. Please allow 5-7 days for the tracking number to become active before checking the status of the shipment.

International outside US

DHL Express:

- Please allow 7 days for your DHL tracker to start moving.  Please understand, we try to get your order to you as fast as possible but we don't have influence over potential delays at customs.
- When ordering Christmas gifts, please order before December 10th, to be sure to have your gift in time. DHL does not deliver on December 25th and 26th, 2024 and January 1st, 2025.
- We require the customer's signature for delivery.
- All orders are free of charge.
- If there is nobody home at the time of delivery, a notice will be left at your door and the package will be sent to a nearby location where you can pick it up at your convenience.
- To check on the status of a shipment, please enter your tracking number on the DHL website. Please allow 5-7 days for the tracking number to become active before checking the status of the shipment.

International (ex US) Shipping delays:

International outside US shipping times will vary after the order has been processed at customs