Order Processing & Shipment Timeline
Order preparation
Orders are typically prepared within 2–4 business days (Monday to Friday, excluding holidays). During peak seasons or promotional events, preparation time may extend to up to 7 business days. Once your order begins transit within our network, it may enter an international or inter-facility processing stage with our courier partners. Please note that preparation time is separate from shipping transit time.
Understanding Your Tracking Status
During this stage:
During your order preparation time, your tracking page may show “Ready,” “Label Created,” or “Shipment Information Received”. This simply means your parcel has been prepared and is awaiting pickup by the courier.
Custom Clearance:
For cross-border shipments, status may remain in “Ready,” “Label Created,” or “Shipment Information Received” for up to 2 additional business days for custom clearance.
Tracking updates begin once the courier scans the package into their network. From that moment forward, you will receive real-time updates as your shipment moves toward delivery.
Typical delivery estimates after shipment are:
Delivery timelines are estimates and may vary during high-volume periods or due to weather conditions.
FedEx Shipping Policy
For orders under $300.00, a shipping fee of $9.95 + tax will be applied.
Signature Requirements
For orders of $300 or more: Direct Signature is required. This means someone at your delivery address must sign for the package. If nobody is home at the time of delivery, a notice will be left at your door and the package will be sent to a nearby location for convenient pickup.
For orders under $300: No signature is required. Your package will be left at the shipping address provided.
When to Contact Us
If your order has not shipped within 7 business days, or if tracking has not updated several days after label creation, our Customer Experience team will be pleased to assist you.
Please contact us at customerservice@rudsak.com and include your order number for faster support.
We sincerely appreciate your patience and trust in RUDSAK.
Each order reflects our commitment to craftsmanship, attention to detail, and a seamless delivery experience.
Each order reflects our commitment to craftsmanship, attention to detail, and a seamless delivery experience.