Will I receive a tracking number?
When your order is shipped, depending on your shipping method, you will receive an email with your FedEx tracking number, or an SMS with a link to your Uber Direct delivery tracker. In the meantime, you may follow your order status via your account.
What are the shipping options?
We ship FedEx Express from Canada. Delivery takes 2-4 days after the order has been processed at customs. We try to get your order to you as fast as possible, but unfortunately we don't have influence over potential delays at customs. For more information, please visit our Shipping page.
Do you ship to Europe or other continents?
Currently, we only ship to Canada and the United States. Prices of shipping fur and leather to other continents incur high customs duties. Almost all our items have leather trims, hence for the moment we're not shipping outside North America.
How much do you charge for shipping?
We ship for FREE, so as to give you the best possible shopping experience. Return shipments are also free of charge.
I've received a damaged item, what do I do?
We strive to ensure a perfect shopping experience, so we're sorry to hear that your order didn't reach you in perfect condition. As soon as possible, please upload a clear picture of the problem via our messenger or via email with your order number, to record the problem. Let us make it up to you and send you an exchange item on the double! Please request your return shipping label at our Returns and Exchanges Center.
How does Uber Direct delivery work?
You choose Uber Direct delivery at check out. Only orders made before 3pm on Monday through Friday are eligible for same day delivery. If you order later, your order will be delivered by Uber the next morning. Please note, we only offer this service for greater Montreal at this time.
How much does Uber Direct delivery cost?
We charge $8 for Uber Direct delivery. Shipping via FedEx is free of charge.
I missed my Uber Direct delivery, what do I do?
Please call us at 1-888-5-RUDSAK or send an email to email@example.com. Don't forget to mention your order number please.
I haven’t received my shipment, help?
Please send an email to firstname.lastname@example.org mentioning your order number and your question.
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