Warranty


Last updated: November 5th, 2020

RUDSAK products are crafted with careful attention to every stitch and detail.

Leather variations in color and grain are natural characteristics that add to the unique allure of each item. Over time, the leather will acquire a patina and may also darken due to the oils from the skin and direct sunlight; this will only contribute to the beauty of the product.

What is the RUDSAK General Warranty Policy?

For the period covered by the warranty specific to your product, RUDSAK will repair items, eligible for repair under warranty presenting a default in Quality, Design, Materials or Workmanship, under condition of presentation of the original invoice. Please refer to the warranty period of your specific product before submitting a request.

For products under warranty: if your product is unrepairable, or the cost of the repair exceeds the value of product, RUDSAK reserves the right to repair or replace the item with the same or a comparable product at its entire discretion.

What is covered under the RUDSAK warranty?

  • RUDSAK Trademark wares
  • Zipper malfunction
  • Hardware malfunction
  • Snapped/broken heel
  • Defects in materials and/or workmanship

What is not covered under the RUDSAK warranty?

  • Normal wear & tear due to using the product
  • Gradual loss of color in the leather, fabric, metal trims and other materials
  • Gradual increase/loss of color/loss of shape due to sun exposure, water, salt, calcium or other chemicals
  • Any odor to product and/ or color fading due to solvents or other products used by the customer
  • Damage arising from dye transference
  • Damage due to improper care or misuse
  • Damage caused by a dry cleaner due to negligence (not following care instruction label sewn inside the coat)
  • Damage caused by any alteration, service or repair performed by a third-party
  • Leather not properly treated to keep from drying out
  • Footwear sole snapping/ loose due to being caught, hooked, snagged or cut
  • Poor fit
  • Damaged to waterproofing caused by complete submersion in water
  • Fur excluded from warranty

What is the issue with my product is not covered by the warranty?

If you’d like to make an After-Sales Service Request outside the Warranty coverage, RUDSAK will confirm whether the item is repairable and provide you with cost estimation.

Please note, RUDSAK cannot provide repairs on items that were purchased more than 3 years ago due to changes in trend, fashion, textiles and trimmings.

What is the warranty policy for Outerwear (Coats, Vests, Jackets)?

Defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required). 

What is the warranty policy for Handbags and small leather goods?

Defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).

What is the warranty policy for Footwear?

Defects in materials and/or workmanship may be eligible for repair within 6 months from the initial purchase date (proof of purchase required).

What is the warranty policy for Accessories (such as gloves, hats, and scarves)?

Accessories with defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).

What is the warranty policy for Fabric/ Leather-trimmed/ Leather Clothing?

Clothing with defects in materials and/or workmanship may be eligible for repair within 60 days from the initial purchase date (proof of purchase required)

What if the warranty period for my product has passed?

If you’d like to make an After-Sales Service Request outside the Warranty period, RUDSAK will confirm whether the item is repairable and provide you with cost estimation.

RUDSAK cannot provide repairs on items that were purchased more than 2 years ago due to changes in trend, fashion, textiles and trimmings.

How do I submit a Warranty/Service claim?

1. Please check the warranty of your specific product.

2. Go to our RUDSAK After Sales Form and fill in your information, as complete as possible.

3. Our customer service team will come back to you within 3 business days.

 What to do before sending in your product?

RUDSAK is committed to offering its employees a safe and healthy work environment. Please make sure to (dry)clean your product, before sending it in.

We reserve the right to refuse to repair any merchandise that compromises the health, safety and wellbeing of its employees. The product will be returned to you in this case, at your cost.

Please make sure you remove all loose items from your product, including fur trimmings, before sending the product in for After Sales Service. RUDSAK cannot be held responsible for loss of personal items left inside your product.

How long before I receive my product back?

RUDSAK can’t predict exactly the time required to proceed with the After-Sales Service request, as the processing time vary based on the complexity, nature, volume of work and availability of raw materials and hardware.

As a rule of thumb, the winter months can have a processing time of up to 12 weeks, while the summer months vary from 4 to 6 weeks.

What is the Limitation on RUDSAK After Sales Service?

At all times and for all After Sales Service Requests, we cannot guarantee the availability of materials and hardware prior to physical inspection of the item. If we feel we can’t deliver a repair to your satisfaction, we’ll refer you to your tailor.

Under no circumstance will RUDSAK be held liable for repair delays or deprivation of an item during the repair.

Can I order a replacement part?

We’re happy to help in case you’ve lost a product element. However, please understand that we’re dependent on availability. The element will be sent to you once payment has been received. Due to changes in trend, fashion, textiles and trimmings and difficulty in finding original materials and hardware, we do not offer replacement items for products older than two years.

Types of trims that can be ordered are:

  • Belts
  • Buttons (please note: all garments have replacement buttons included in the label)
  • Shoulder straps 
  • Hand straps
  • Hardware (Dog-clips, Push-locks)
  • Replacement Laces
  • Zippers (no charge if under warranty)
  • Snaps
  • Toggles
  • Other types of chain straps, loose accessories (not stitched)

    What’s the warranty policy for Black Friday & Samples Sale Events (FINAL SALE)?
    RUDSAK sample sales are unique events where clients are given the opportunity to shop RUDSAK samples at a reduced price.

    Merchandise purchased at Sample Sale, Black Friday (online) events, or other Special (online) Sale Events with the notice FINAL SALE on the receipt, are not covered by any sort of warranty.

    After-Sale repair requests for FINAL SALE products are possible within Sixty (60) days after purchase date, with proof of purchase. Our Customer Service Department will confirm whether the product is repairable and provide you with cost estimation.