FAQ Returns & Exchanges

What is your holiday return policy?

We have extended our exchange policy for items bought between December 1st, 2022 and December 15th, 2022. You may request an exchange until January 15th, 2023, both for Online and In-store purchases. Our policy on refunds remains unchanged: For in-store purchases we provide store credit only, if requested within 15 days after purchase date. For online purchases, we offer refunds if requested within 15 days after the date on which you have received your item.

How do I exchange or return an online purchase?

Please request your return shipping label at our Returns and Exchanges Center within 15 days of delivery date. To learn about our return policies, please visit our Returns & Exchanges page.

How do I return my store purchase?

Please visit the store where you purchased your item within 15 days of purchase date, with your receipt. We accept exchanges or store credit. The item needs to be unused, unwashed, and with labels attached.

Can I bring my online purchase to a RUDSAK store for a return or exchange?

Unfortunately, items purchased online can only be exchanged or returned by mail at this time. We're working on it. For now, please request your return shipping label at our Returns and Exchanges Center.

Do I have to pay for shipping when I want a refund for an online purchase?

RUDSAK offers free returns, you'll be provided with a shipping label upon requesting your return at our Returns and Exchanges Center.

I can’t request a return, help me?

A return request needs to be made within 15 days of the delivery date of the order. If you're not able to request one inside this timeframe for a technical reason, please contact our Customer Service team via service@rudsak.com mentioning your order number and the item you would like to return.

When will I receive my refund?

After you have received a refund confirmation, providing your item meets our return conditions, your refund should be back in your account within 5 working days.

Can I return items that are on sale?

Sale items can be returned for an exchange or a refund. Only items that are marked specifically as "Final Sale" cannot be reimbursed but can be exchanged.